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FAQ’s

What is booking process?

​After a conversation on the phone, in-person meeting or via Skype/FaceTime to see if we are good fit for each other, a contract will be drafted for your wedding. We’ll send it via email, have you look it over, sign it online and pay your retainer within two weeks. We ask for a 30% retainer on the signing of the contract and the rest of the final payment in a week after the wedding.

We’ve sent the signed agreement and paid the retainer fee, what is next?

The next step is to plan out how we will shoot your wedding. We send a questionnaire long before your wedding to make sure we have all of the information we need. Depending on when you finalise the details of your wedding, you can send it back and then that should be good. We make sure that we get all the info we need so that we’re ready to start filming and photographing the moment we get to your wedding. We also understand that things get a little crazy the week before the big day so that is why we send out the questionnaire way before.

When do we get our wedding film or photos?

The delivery of your WEDDING PACKAGE is guaranteed on the ten-week anniversary of your wedding day. The final package you will receive is a bubble wrapped envelope containing all of your material. Your wedding films are contained within a custom designed flash drive. Your videos are .mov files on the drive and playable on any computer or USB-compatible device. Your feature film is also uploaded to Facebook so you can watch online and share with your friends/family.

Can we choose our own music for Future Film?

It is illegal to use copyrighted music without proper licensing in your Feature Film. The other option is to buy and license a song from websites like TheMusicBed.com and SongFreedom.com. If you find any selections on the sites that you especially like, let us know and we’ll do our best to fit the music into your films.

However, there are no restrictions for Documentary Film music and it can be selected by you.

Do you travel for events? If so, is there a travel fee?

Yes. For an accurate travel fee quote please contact us with your event details. We love to travel for any and all specific events! Travel costs are as follows:
– We charge $1/km for events further than 50km away from Malvern East VIC 3145 where we are located.
– Events that are 3-5 hrs away (via car) – require a one-night hotel stay.
– Events that are 6+ hrs away (via car) – require airfare, a one-night hotel stay & rental transportation.

Do you shoot our rehearsal event/dinner?

While rehearsal coverage is not included in our Collections, we can most certainly arrange to do that. We can decide the additional fees after discussing your individual plans.